ARCHIVED - Making it Real: Promoting Respectful Co-existence of the Two Official Languages at Work

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April 2005

Table of Contents

Highlights

Introduction

Purpose of Study

Methodology

Language Rights of Federal Public Servants

I Results of the Survey of Federal Public Servants in Quebec

A. A Francophone Organizational Culture

B. The Supervisor: A Significant Factor

C. Preferred Official Language: Satisfaction Increases with Use

D. Communications with Headquarters: The Influence of the Predominance of English in the NCR

E. The Official Bilingualism Policy of the Government of Canada: Strong Support

II Survey of Eight Crown Corporations

A. A Predominantly English Work Environment

B. Confidence in Language Skills: An Important Indicator of Second Language Use

C. Supervisors: The Role of Catalyst

D. Use of the Official Language of Choice: Real Satisfaction?

E. Bilingualism in the Government of Canada: Undisputed Support

III Creating a Workplace that Respects the Language Rights of Its Employees (Focus Groups)

A. The Essential Characteristics of a Respectful Workplace

B. Underlying Issues to Achieving a Workplace that Respects Language Rights

C. Everyone Must Contribute to Achieving Results

Conclusion

Recommendations

Appendix A Comparative Table of Previous Studiesí Main Findings

Appendix B Linguistic Profile of Respondents to the Survey of Federal Public Servants in Bilingual Regions of Quebec

Appendix C Linguistic Profile of Respondents to the Survey of Eight Crown Corporations

Notes