ARCHIVED - Audit of the Service to the public at Agriculture and Agri-Food Canada

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March 2009

Table of Contents

Highlights

Introduction

Objectives and Methodology

Observations and Recommendations

Objective 1

a) Accountability framework
b) Official languages action plan
c) Accountability measures
d) Official languages policy or guidelines on service to the public

Objective 2

a) Communication to staff of requirements to provide services in both official languages
b) Bilingual capacity of offices designated to provide services in both official languages
c) Bilingual signage and publications, active offer and delivery of services in both official languages

Objective 3

Consultation of official language minority communities regarding services

Objective 4

Responsibilities regarding service to the public under partnership and contribution agreements

Objective 5

a) Monitoring of services provided to the public in both official languages
b) Use of monitoring results to manage service quality

Conclusion

Appendix A
Recommendations to Agriculture & Agri-Food Canada (AAFC) for each objective, AAFC’s action plan and our comments

Appendix B
Audit objectives and criteria

Appendix C
Principles concerning the inclusion of a language clause in different types of agreements